Show your customer success team the pathway to success with a clear role description.
See an example of the customer success role description.
A good Customer Success Champion cares deeply about making customers successful. A good Customer Success Champion is the advocate and champion of each and every customer. A good Customer Success Champion approaches each interaction with a fresh mindset and attitude. They recognize the uniqueness of each customer and always look for a way to both educate and learn from the customer.
A good Customer Success Champion understands that everyone has bad days and does not let that one negative experience ruin their day. They work from a place of empathy, and empower the customer to resolve their problem, rather than blaming them for having the problem in the first place...
See more in the full role description >>