The Ultimate Success Metric: Employee Adoption
There is a key metric for successful HR Tech implementation: Employees adopting the tool.
Some ideas we’ve learnt that help this metric…
⚙️ Design the process first, don’t let tech dictate the process.
🛣️ Roll out one concept at time, nobody likes the cognitive load of new software to learn.
👟 Train for the skill as well as the software (how to conduct a coaching conversation vs how to schedule a 1:1, or how to set a meaningful goal vs where to enter the goal).
📜 Automate the workflow so it’s obvious what needs to be done next, don’t expect busy employees to remember a multi-step process.
🚀 View go-live as a first version, encourage end-users to share feedback to iterate the process.