--- title: "Boosting Performance and Wellbeing: The Starlight Children's Foundation Approach | Crewmojo" description: "Join us for an insightful exploration of Starlight Children's Foundation's innovative people-focused performance model." source: https://www.crewmojo.com/the-ex-factor/boosting-performance-and-wellbeing-the-starlight-childrens-foundation-approach published: 2023-08-09 generated: 2026-11-10 --- [All episodes](https://www.crewmojo.com/the-ex-factor) # Boosting Performance and Wellbeing: The Starlight Children's Foundation Approach Also listen on [Spotify](https://open.spotify.com/episode/5zLh4YGjr5JIPuBu1ZxSvG?si=29e5dfce3b4a4eba) [Apple Podcasts](https://podcasts.apple.com/au/podcast/the-ex-factor/id1697265131?i=1000623653387) [YouTube](https://www.youtube.com/watch?v=LQFM4ZTSsD4) Join us for an insightful exploration of Starlight Children's Foundation's innovative people-focused performance model. We delve into the foundation's three-lense view on performance - individual, team, and organisation - and discuss how growth and well-being serve as critical drivers of their success. Listen to how user-centred design influences the employee experience and how People Managers play a key role in ensuring a positive, empowering work culture. Discover the power of language in shaping experiences, the importance of integrating development goals with role responsibilities, and the necessary steps in adopting a feedback-oriented culture. We also explore Starlight's distinct reflection process utilizing their '4+1 Questions' approach and the role of formal training for managers. Understand the metrics Starlight uses to measure the effectiveness of its people practices and how they've achieved an impressive 100% completion rate for reflections. The episode is not just about the 'what' but also provides practical advice on implementing a similar approach in your organisation - from creating a guiding vision document to ensuring a successful launch day. Finally, we discuss the role of accountability and the vision for people managers as impactful coaches. This episode is a must-listen for anyone looking to understand how to create a thriving organizational culture that empowers employees and fosters continual growth and development. With Ashlee Gunstone and Melissa Barker ## Chapters [00:00:00](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=0s) Introduction to Starlight Children’s Foundation ‍[00:01:58](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=118s) The purpose of performance at Starlight ‍[00:02:36](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=156s) Starlight’s three lenses of performance ‍[00:04:03](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=243s) Growth and well-being as drivers of performance ‍[00:04:26](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=266s) User-Centred Design ‍[00:05:42](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=342s) The role of People Managers ‍[00:07:08](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=428s) A positive approach as an enabler of performance ‍[00:08:33](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=513s) People managers as coaches ‍[00:10:14](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=614s) Part-time vs full-time and right-sizing the experience ‍[00:11:59](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=719s) Integrating development goals with role responsibilities ‍[00:12:51](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=771s) Busting a myth of a positive focus! ‍[00:14:14](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=854s) The importance branding the experience ‍[00:16:13](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=973s) Aligning external tools with organisation culture ‍[00:16:48](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1008s) Key elements of the framework ‍[00:18:00](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1080s) A open time frame for goal setting ‍[00:19:02](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1142s) Ongoing coaching towards goals ‍[00:19:40](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1180s) The process of reflections - Checking in 3 times a year ‍[00:23:10](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1390s) An iterative approach to people practices ‍[00:23:50](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1430s) Deep dive into the Starlight reflection process and the use of 4 + 1 Questions ‍[00:26:09](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1569s) Building individual ownership of learning and growth ‍[00:27:51](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1671s) In the moment feedback and integrating with the flow of work ‍[00:28:28](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1708s) Formal training for all people managers ‍[00:29:10](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1750s) Adoption levels of Crewmojo feedback feature ‍[00:30:01](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1801s) Integrating feedback with values ‍[00:30:32](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1832s) Tips for how to get started with a feedback culture ‍[00:32:14](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=1934s) The ‘why’ of feedback and understanding the intention ‍[00:33:31](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=2011s) Implementation tips - A guiding vision document, an authentic process and bringing employees on the journey ‍[00:35:15](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=2115s) A focused ‘first task’ to start employees on the platform - Launch day ‍[00:36:50](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=2210s) Weaving accountability into the process ‍[00:38:34](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=2314s) Key metrics for tracking the effectiveness of the process ‍[00:39:50](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=2390s) Achieving a 100% completion rate for reflections ‍[00:41:26](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=2486s) Reporting and insights for managers ‍[00:43:33](https://www.youtube.com/watch?v=LQFM4ZTSsD4&t=2613s) A focus on people managers being great coaches to impact the EX ‍ ‍ Want to see what this looks like in your organisation? [Book a demo](https://www.crewmojo.com/demo)